Your PBX and Call Center

Infocaller

Virtual PBX

All the powerful features of a business phone system, in your mobile line, in the Infocaller App, SIP phone, or in the browser of your PC or Tablet.

Phone Numbers

You can port your current number (where available) or get new numbers. Make and receive calls with your Infocaller number from your mobile.

CRM Integration

Easy creation of automated calls using virtual or recorded voices. Connect Infocaller with your application using our API.

Anywhere

All the features of a business phone system, available globally, in your mobile, PC or Tablet

Flexible and Powerful

Infocaller adapts to the needs of your activity, personal or business.

Personal and Professional

A virtual number, available to use from any place. Keep your mobile number private while you remain available. Create welcome messages, call management rules, and much more. make and receive your calls using your professional number.

Advanced Call Center

For just a few agents or dozens of them, we offer the functionality that the most demanding call centers might need. More information here.

SME

Give your business a corporate image. Create extension groups, wherever your agents may be located. Link Infocaller to your online applications.

Large Enterprise

Get in touch if you need quick solutions for special projects or events. Our services are resilient and powerful. 

 

The Best Features

 

Easy automation

You can automated all or part of your received calls with messages, menu options, data collection and more.

Virtual or Natural Voices

We provide the most advance virtual voices. If you prefer, record your own voice or we can help you obtain professionally recorded voice prompts.

Route calls with Rules

Organize your calls by activating the right actions at each time and date, or for specific calling numbers.

Recording

Record all your inbound and outbound calls. We store them securely and you may replicate them to Google Drive, Dropbox or your own sFTP.

VoIP Extensions

Our App (IOS, Android), our web phone, and any SIP phone or application can be located anywhere there is an internet connection.

Extension groups

Distribute your calls to a group of agents, sequentially, in rotation or simultaneously. Use a call queue if needed.

Hold and Transfer

Route a call to the proper extension or group so that your customers will not have to call again.

CRM Integration

With our API you can log and control calls. You can also gather and provide information.

Outbound call API

You can use it for "click-to-call" links in your web site. Also to generate automated outbound calls for alerts or reminders.

Virtual number

use your business number from any device. You will enhance your business image and protect the privacy of your mobile number.

Voice Mail

You may assign a voice mailbox to an extension, to a call script or to a rule. You may receive the audio in your email.

Call Viewer

In our app or web console you can view your call activity in real time.

Polls

With our powerful and flexible scripts you can automate polls, after received calls or in outbound calls.

SMS Messages

Use our SMS API to send single messages or broadcasts from your applications or via email.

Custom Projects

If you have not found the features you need, call us and tell us what you need.

Frequently Asked Questions

Everything you need to know about Infocaller's cloud PBX and call center service.

A virtual PBX (Private Branch Exchange) is a cloud-hosted phone system that replaces traditional on-premise hardware. Infocaller routes your calls over the internet (VoIP), so your team can make and receive calls using the Infocaller app on iOS or Android, a web browser, or any SIP-compatible phone — from any location. There is no physical equipment to install or maintain.

Infocaller's call center solution scales from a single agent to dozens of concurrent agents. Calls can be distributed across extension groups sequentially, in rotation, or simultaneously. For high-volume operations, call queues ensure no caller is lost while all agents are busy.

The Advanced Call Center option allows supervision of agent availability, giving agents the possibility to activate or deactivate themselves for the call queues to which they belong. Agents can indicate the user-defined deactivation cause (usually "lunch breaks", "coffee breaks", "rest time", "back office work"). These reasons will feed agent performance reports. Advanced call center adds an adittional "optimized" call distribution option for extension groups, assigning new calls to least busy agents in a specific group or across all groups. Supervisors can use a real-time console to view call activity and agent occupation. Available reports: "Call Analysis", with data on call activity per half-hour periods, "Intraday Call distribution", "Agent report", with detailed agent performance data, and "Call Saturation" report.

Yes. Infocaller supports number porting in most supported countries, allowing you to transfer your current business number to the platform. Where porting is not available, you can obtain a new virtual number and use it immediately while retaining your existing number on another carrier.

Infocaller can provide phone numbers in Argentina, Brazil, Canada, Chile, Colombia, Israel, Mexico, Peru, Spain, United Kingdom and the United States

Yes. Infocaller provides a REST API that allows you to log calls, trigger outbound calls programmatically, collect caller data, and push information to your CRM or helpdesk. The API supports click-to-call links on your website and automated outbound calls for alerts, reminders, or campaigns.

Infocaller can record all inbound and outbound calls. Recordings are stored securely on the platform and can be replicated automatically to Google Drive, Dropbox, or your own SFTP server. Recordings are accessible through the web console or the Infocaller app.

IVR (Interactive Voice Response) is an automated menu system that greets callers and routes them based on their keypad input. With Infocaller you can configure IVR scripts through the web console — setting up welcome messages, menu options, time-based routing rules, and data collection — without any programming. For more complex automations, our API and scripting tools are also available.

Yes. The Infocaller app is available for iOS and Android, allowing agents to make and receive business calls using their virtual number from any smartphone or tablet. Calls can also be made directly from a web browser on a PC or tablet without any software installation.

Infocaller operates on a flexible, pay-as-you-go model with no long-term contracts required. You can view our full pricing for voice, SMS, and fax services on the Prices page.

Yes. Infocaller integrates with AI leaders so that calls can be automated using their AI agents. Currently supported are ElevenLabs and RetellAI

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