The Best Call Center for your Business

Infocaller

Powerful and Flexible

From just a few agents to 50 or more, get all the functionality you need at the lowest available price

No Licenses per Agent

Optimize your costs for just a few calls or for tens of thousands, aligning them to the success of your activity

CRM Integration

Easy automation using the best virtual or recorded voices. Link to your applications using the Infocaller API.

Work from Anywhere

All the functionality of a Call Center can be used globally, from any location, using the PC browser, our Mobile App or a regular or IP phone.

Don't spend more.
Best Prices for the Best Features

From only 19.00 US$/mes (United States of America, landline number) and variable costs that adapt to your success.
Calls us and we will explain how it works for just one agent or for many more.

Flexible and Powerfull

Infocaller adapts to Your Needs

Set Up your Call Center in Minutes

We help you at every step so that you can get the best results.

Automate with Intelligence

Integration with the leading AI agents on the market, delivering a high-quality automated alternative. These tools complement your human agents and extend your service hours.

Agent Groups

Organize your team's work by priorities, schedules, or skills to deliver the best possible customer service.

Programming

Combine our API with Infocaller's configuration capabilities to control every step of the call flow. 

The Best Features

 

Easy automation

You can automated all or part of your received calls with messages, menu options, data collection and more.

Virtual or Natural Voices

We provide the most advance virtual voices. If you prefer, record your own voice or we can help you obtain professionally recorded voice prompts.

Route calls with Rules

Organize your calls by activating the right actions at each time and date, or for specific calling numbers.

Recording

Record all your inbound and outbound calls. We store them securely and you may replicate them to Google Drive, Dropbox or your own sFTP.

VoIP Extensions

Our App (IOS, Android), our web phone, and any SIP phone or application can be located anywhere there is an internet connection.

Extension groups

Distribute your calls to a group of agents, sequentially, in rotation or simultaneously. Use a call queue if needed.

Hold and Transfer

Route a call to the proper extension or group so that your customers will not have to call again.

CRM Integration

With our API you can log and control calls. You can also gather and provide information.

Outbound call API

You can use it for "click-to-call" links in your web site. Also to generate automated outbound calls for alerts or reminders.

Virtual number

use your business number from any device. You will enhance your business image and protect the privacy of your mobile number.

Voice Mail

You may assign a voice mailbox to an extension, to a call script or to a rule. You may receive the audio in your email.

Call Viewer

In our app or web console you can view your call activity in real time.

Polls

With our powerful and flexible scripts you can automate polls, after received calls or in outbound calls.

SMS Messages

Use our SMS API to send single messages or broadcasts from your applications or via email.

Custom Projects

If you have not found the features you need, call us and tell us what you need.

Advanced Call Center

Agent Availability Control

Allows every agent to manage their availability across any group and provides detailed information on their efficiency.

Call Distribution

Multiple options for distributing calls among the agents who are active at any given moment.

Agent Group Monitor

Real-time visualization of all Call Center activity.

Agent Reports

Reports that let you evaluate agent productivity, overall Call Center activity, availability, and saturation levels. 

For more information and pricing of the Advanced Call Center

Contact Us

Frequently Asked Questions

Everything you need to know about Infocaller's cloud PBX and call center service.

A virtual PBX (Private Branch Exchange) is a cloud-hosted phone system that replaces traditional on-premise hardware. Infocaller routes your calls over the internet (VoIP), so your team can make and receive calls using the Infocaller app on iOS or Android, a web browser, or any SIP-compatible phone — from any location. There is no physical equipment to install or maintain.

Infocaller's call center solution scales from a single agent to dozens of concurrent agents. Calls can be distributed across extension groups sequentially, in rotation, or simultaneously. For high-volume operations, call queues ensure no caller is lost while all agents are busy.

The Advanced Call Center option allows supervision of agent availability, giving agents the possibility to activate or deactivate themselves for the call queues to which they belong. Agents can indicate the user-defined deactivation cause (usually "lunch breaks", "coffee breaks", "rest time", "back office work"). These reasons will feed agent performance reports. Advanced call center adds an adittional "optimized" call distribution option for extension groups, assigning new calls to least busy agents in a specific group or across all groups. Supervisors can use a real-time console to view call activity and agent occupation. Available reports: "Call Analysis", with data on call activity per half-hour periods, "Intraday Call distribution", "Agent report", with detailed agent performance data, and "Call Saturation" report.

Yes. Infocaller supports number porting in most supported countries, allowing you to transfer your current business number to the platform. Where porting is not available, you can obtain a new virtual number and use it immediately while retaining your existing number on another carrier.

Infocaller can provide phone numbers in Argentina, Brazil, Canada, Chile, Colombia, Israel, Mexico, Peru, Spain, United Kingdom and the United States

Yes. Infocaller provides a REST API that allows you to log calls, trigger outbound calls programmatically, collect caller data, and push information to your CRM or helpdesk. The API supports click-to-call links on your website and automated outbound calls for alerts, reminders, or campaigns.

Infocaller can record all inbound and outbound calls. Recordings are stored securely on the platform and can be replicated automatically to Google Drive, Dropbox, or your own SFTP server. Recordings are accessible through the web console or the Infocaller app.

IVR (Interactive Voice Response) is an automated menu system that greets callers and routes them based on their keypad input. With Infocaller you can configure IVR scripts through the web console — setting up welcome messages, menu options, time-based routing rules, and data collection — without any programming. For more complex automations, our API and scripting tools are also available.

Yes. The Infocaller app is available for iOS and Android, allowing agents to make and receive business calls using their virtual number from any smartphone or tablet. Calls can also be made directly from a web browser on a PC or tablet without any software installation.

Infocaller operates on a flexible, pay-as-you-go model with no long-term contracts required. You can view our full pricing for voice, SMS, and fax services on the Prices page.

Yes. Infocaller integrates with AI leaders so that calls can be automated using their AI agents. Currently supported are ElevenLabs and RetellAI

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