Infocaller can connect with your Internet application. This is an example where a caller can be informed of an order's delivery status.

When the call starts, a menu can be configured to give the caller 3 options:
"Dial 1 to get the status of your order, dial 2 to make a new order or dial 3 to talk to our customer service".
For options 2 and 3, the call can be transferred to an agent. Option 1 can be fully automatic. When the caller dials 1, he would get a second prompt:
"Please dial your order number". Infocaller would then make an API call to your cloud application which would return 1 of four values. Each result would trigger a different message.

• 1: "Your order is in transit. You will receive it shortly.".
• 2: "Your order has been delivered".
• 3: "Your order is being prepared and will be delivered shortly".
• 4: "Your order has a problem or the number is not valid. Your call is being transferred to our customer service department.

Infocaller API can trigger an outbound call and provide the call with data. This is an example where a call can be associated with a Google Ads campaign click.

A Google Ads campaign produces a visit to your web site. The Google campaign can be configured to pass a special label, called GCLID, which uniquely identifies the click that triggered the web page visit.
In your web page you can offer a "click to call" option which will invite the user to enter a phone number.
using the Infocaller API a call to that number is triggered and the connected to your call center. In the API call, you pass Infocaller the GCLID label received from Google.
In your application, you can then determine if the call produced a sale and then feed back the GCLID to Google with the result.

Thus, the information circle is closed and you will be able to analyze the effectiveness of Google campaigns directed to phone sales.

Your customer's opinion is important to improve your business. Using the Infocaller API you can easily set up a poll at the end of the call, with no need to call the customer back.
Just as easily, you can generate outbound calls from your application. For example, in order to poll opinions about an offline event or other interaction. Our Scripts allow you to make questions and also record voice answers.

With the Infocaller API, you can connect to your application before the call is answered and relay call data.
Your application can then return data to the call in order to control call behaviour.
You could route the call based on the caller's number or area code, or use any criteria your application can handle.

The Infocaller customer service team is ready to help you get your project up and running quickly.