The best rate is not flat - it's the less expensive one!

With Infocaller, free extensions

Number type

Country of number

Frequently Asked Questions

Everything you need to know about Infocaller's cloud PBX and call center service.

A virtual PBX (Private Branch Exchange) is a cloud-hosted phone system that replaces traditional on-premise hardware. Infocaller routes your calls over the internet (VoIP), so your team can make and receive calls using the Infocaller app on iOS or Android, a web browser, or any SIP-compatible phone — from any location. There is no physical equipment to install or maintain.

Infocaller's call center solution scales from a single agent to dozens of concurrent agents. Calls can be distributed across extension groups sequentially, in rotation, or simultaneously. For high-volume operations, call queues ensure no caller is lost while all agents are busy.

The Advanced Call Center option allows supervision of agent availability, giving agents the possibility to activate or deactivate themselves for the call queues to which they belong. Agents can indicate the user-defined deactivation cause (usually "lunch breaks", "coffee breaks", "rest time", "back office work"). These reasons will feed agent performance reports. Advanced call center adds an adittional "optimized" call distribution option for extension groups, assigning new calls to least busy agents in a specific group or across all groups. Supervisors can use a real-time console to view call activity and agent occupation. Available reports: "Call Analysis", with data on call activity per half-hour periods, "Intraday Call distribution", "Agent report", with detailed agent performance data, and "Call Saturation" report.

Yes. Infocaller supports number porting in most supported countries, allowing you to transfer your current business number to the platform. Where porting is not available, you can obtain a new virtual number and use it immediately while retaining your existing number on another carrier.

Infocaller can provide phone numbers in Argentina, Brazil, Canada, Chile, Colombia, Israel, Mexico, Peru, Spain, United Kingdom and the United States

Yes. Infocaller provides a REST API that allows you to log calls, trigger outbound calls programmatically, collect caller data, and push information to your CRM or helpdesk. The API supports click-to-call links on your website and automated outbound calls for alerts, reminders, or campaigns.

Infocaller can record all inbound and outbound calls. Recordings are stored securely on the platform and can be replicated automatically to Google Drive, Dropbox, or your own SFTP server. Recordings are accessible through the web console or the Infocaller app.

IVR (Interactive Voice Response) is an automated menu system that greets callers and routes them based on their keypad input. With Infocaller you can configure IVR scripts through the web console — setting up welcome messages, menu options, time-based routing rules, and data collection — without any programming. For more complex automations, our API and scripting tools are also available.

Yes. The Infocaller app is available for iOS and Android, allowing agents to make and receive business calls using their virtual number from any smartphone or tablet. Calls can also be made directly from a web browser on a PC or tablet without any software installation.

Infocaller operates on a flexible, pay-as-you-go model with no long-term contracts required. You can view our full pricing for voice, SMS, and fax services on the Prices page.

Yes. Infocaller integrates with AI leaders so that calls can be automated using their AI agents. Currently supported are ElevenLabs and RetellAI
  1.  Can be increased. Consult prices.
  2.  Routed call traffic and outbound traffic not included in monthly rate, will be billed at the published call prices for each destination

ADDITIONAL NOTES

  • "Received calls" are those received in Infocaller numbers (main or additional).
  • "Routed calls" are those made to extensions to route received calls.
  • "Calls" are those made from our app, Web Phone or API to external destinations or extensions.
  • Calls received in adittional numbers will be billed at the prices published for the type of the additional number, not at the prices for the line's main number.
  • Minutes of received calls in Infocaller fixed, mobile or voip numbers will be free of charge when calls are routed to extensions. For calls that are not routed, the first 10.000 minutes per month will be free of charge. Excess minutes will be billed. Consult prices.
×

In compliance with General Data Protection Regulation (GDPR), we inform you about our personal data protection policy.

Main conditions:

  • We log your browsing information.
  • We save “cookies” in your device, our and third parties'.
  • Your data is saved inside and outside the EU, in accordance with GDPR.

Asegura que tu navegador permite cookies Make sure your browser allows cookies