To make your telephone service more professional, use the Infocaller Menu Options. You can create a numeric options menu in just a few steps so that your callers can be directed quickly and automatically to the right destination or information. Advantages: Prioritize your calls Optimize the time of your customer...
Record your incoming and outgoing calls with Infocaller and replicate your recordings to Google Drive, Dropbox or your private sFTP server. Each extension can be individually configured to record calls. There are two options available: “Always”: for all calls made and received in the extension “Optional”: the receiver of the...
In Infocaller we are continuously innovating and looking for new solutions to improve the service we offer to our customers. Our App continues to evolve and here we tell you about its functionalities. Check our website for availability for Android and IOS. In this post we want to show you...
If you want to offer your customers the possibility to call you for free, a popular option is to put a “Click to Call” button or “We call you for free” on your website. With this button, customers who want to receive a call from the company will only have...
To make automated outgoing calls you must use our API. Using it you can trigger outbound calls from your web sites or your internal applications. What happens after the call is launched is controlled by an Infocaller script so that you will have great flexibility and power to do whatever...
How can you measure the quality of service you are giving your customers over the phone? You receive daily calls from customers and you make your best effort to give them the best support. But, how do you measure real customer satisfaction? It is fundamental for your business to have...
The new European Roaming, or for his matter any international free roaming program, is excellent news for all of us who travel for work or pleasure. These rates usually offer free data allowance as if we were in our own countries, without fearing a hefty bill when we return back...