The Conditions List is an Infocaller function used to control the flow of the call according to the value of the data obtained from the caller or from the Infocaller API. _NumInfocaller: the infocaller line’s main number _NumLlamado: the number where call was received (if you have additional numbers it...
If you have many calls from your customers throughout the day, at unexpected times when it is impossible to answer and even annoying, on weekends, on vacation, etc … You need to put a schedule to your work life! And that’s what the Infocaller Rules are for. You only have...
The Infocaller API allows you to gather all your calls’ information and to automate many tasks by communicating Infocaller with your online applications. We will start by explaining what an API is. Application Programming Interface (API) is a set of rules (code) and specifications that computer applications can follow to...
Thanks to Infocaller’s virtual numbers you can receive calls in your mobil phone, landline, Tablet or PC without the client noticing it. These calls can, sometimes, be directed to other colleagues or departments, so the “Call Transfer” function is very useful, as it has always been in the old office...
Infocaller’s extensions combine all the features of a business telephone system with the flexibility of making and receiving calls in your Tablet or PC browsers with our “Web Phone”, in our mobile App, in SIP Phones or using your fixed or mobile lines. Infocaller extensions are very easy to set...
To make your telephone service more professional, use the Infocaller Menu Options. You can create a numeric options menu in just a few steps so that your callers can be directed quickly and automatically to the right destination or information. Advantages: Prioritize your calls Optimize the time of your customer...
Record your incoming and outgoing calls with Infocaller and replicate your recordings to Google Drive, Dropbox or your private sFTP server. Each extension can be individually configured to record calls. There are two options available: “Always”: for all calls made and received in the extension “Optional”: the receiver of the...
How can you measure the quality of service you are giving your customers over the phone? You receive daily calls from customers and you make your best effort to give them the best support. But, how do you measure real customer satisfaction? It is fundamental for your business to have...