Category: Tools

Configure rules

If you have many calls from your customers throughout the day, at unexpected times when it is impossible to answer and even annoying, on weekends, on vacation, etc … You need to put a schedule to your work life! And that’s what the Infocaller Rules are for. You only have...

Integration of the Infocaller API

The Infocaller API allows you to gather all your calls’ information and to automate many tasks by communicating Infocaller with your online applications. We will start by explaining what an API is. Application Programming Interface (API) is a set of rules (code) and specifications that computer applications can follow to...

Call Transfer

Thanks to Infocaller’s virtual numbers you can receive calls in your mobil phone, landline, Tablet or PC without the client noticing it. These calls can, sometimes, be directed to other colleagues or departments, so the “Call Transfer” function is very useful, as it has always been in the old office...

Infocaller’s Extensions

Infocaller’s extensions combine all the features of a business telephone system with the flexibility of making and receiving calls in your Tablet or PC browsers with our “Web Phone”, in our mobile App, in SIP Phones or using your fixed or mobile lines. Infocaller extensions are very easy to set...

Menu Options in your Phone Calls

To make your telephone service more professional, use the Infocaller Menu Options. You can create a numeric options menu in just a few steps so that your callers can be directed quickly and automatically to the right destination or information. Advantages: Prioritize your calls Optimize the time of your customer...

Call Recording and Online Backup

Record your incoming and outgoing calls with Infocaller and replicate your recordings to Google Drive, Dropbox or your private sFTP server. Each extension can be individually configured to record calls. There are two options available: “Always”: for all calls made and received in the extension “Optional”: the receiver of the...

Evaluation of your call center

How can you measure the quality of service you are giving your customers over the phone? You receive daily calls from customers and you make your best effort to give them the best support. But, how do you measure real customer satisfaction? It is fundamental for your business to have...